Infrastructure Specialist – Level 2

📍IT Infrastructure | Projects | Diverse Client Environments

You enjoy taking ownership of IT environments, understanding how they work—and helping them evolve in a smart, sustainable way.
You’re experienced enough to manage infrastructures independently,
curious enough to always look for improvements,
and humble enough to know when to collaborate with a vCIO or a Level 3 specialist.

At ISM, we’re looking for a Level 2 Infrastructure Specialist to take ownership of client environments, lead technical projects, and actively contribute to the evolution of their IT infrastructures.

🚀Your Impact

Here, you’re not just in support, you’re at the core of technical decision-making.

On a day-to-day basis, you will:

• Manage and evolve the IT environments of your assigned clients
• Work closely with your team lead to implement technical and strategic directions
• Participate in technical assessments and identify improvement opportunities
• Execute and lead infrastructure projects, from planning through post-deployment testing
• Work in a multi-client environment where no two days are the same
• Collaborate with IT Directors on cross-functional initiatives
• Perform proactive monthly maintenance on assigned client environments

🧩What You’ll Be Doing

• Act as the primary technical point of contact for assigned clients
• Diagnose and resolve complex issues involving networks, servers, and peripheral equipment
• Perform maintenance and interventions on network equipment (firewalls, switches, routers)
• Lead technical projects: installations, configurations, migrations, and upgrades
• Draft Statements of Work (SOWs) for complex projects and submit them to the team lead for validation
• Implement solutions to resolve recurring issues
• Perform critical updates (firmware, software) to ensure infrastructure stability and security
• Maintain complete and up-to-date documentation of client environments
• Support Level 1 Infrastructure Specialists with more complex tasks
• Collaborate with Level 3 specialists on major projects or technical challenges

🎯Who We’re Looking For

You don’t need to be perfect, but you’ll recognize yourself here:

• DEP or DEC in Information Technology (or equivalent)
• 5 to 8 years of experience in IT infrastructure
• Experience in a multi-client or MSP environment
• Ability to manage IT environments independently
• Strong analytical skills and ability to resolve complex technical issues
• Comfortable collaborating with both technical and strategic profiles
• Autonomous, organized, and highly reliable
• Curious, improvement-oriented, and eager to grow

Conditions to be aware of

• Willingness to intervene outside regular business hours for emergencies or projects
• Availability for on-site visits to assigned clients

💻Technical Skills

• Strong experience with server infrastructures (physical and virtual)
• Networking: DHCP, DNS, IPv4, VLAN, VPN
• Network equipment: firewalls, switches, routers
• Microsoft 365 and basic knowledge of Azure
• Modern operating systems (workstations and servers)
• Ability to support a complete SMB IT environment

🧡Why ISM

• Because we believe strong infrastructures are built by skilled, human, and well-supported people.

  At ISM, you’ll find:

  • A tight-knit team where collaboration and knowledge sharing are natural
  • A culture based on trust, autonomy, and accountability
  • Real flexibility in how work is organized
  • Remote work options

  Benefits include:

  • A comprehensive insurance plan: prescription drugs, dental, health care, disability, and life insurance
  • 4 paid sick days
  • Monthly FUN ISM activities
  • Christmas party, annual BBQ, sugar shack outing, and more

  👉 Fun fact: We work in IT, but our offices are located across from a horse stable, surrounded by open fields.
  Complex infrastructures… in an environment that lets you breathe 🐎🌾

👉Ready to put your expertise to work?

If you enjoy owning environments, delivering solid results, and evolving within a team built on trust, we’d love to hear from you.