Network Operations Center (NOC) Technician

📍Networking | Monitoring | Service Continuity

You enjoy understanding what’s happening inside an infrastructure – before users even notice.
You pay attention to signals, alerts, and performance fluctuations.
You know that an unstable link, an overload, or a degraded service can quickly have a real impact on a client.

At ISM, we are building our Network Operations Center (NOC) and are looking for a NOC Technician to ensure the monitoring, stability, and performance of our clients’ IT infrastructures.

🛰️Your Impact

At the NOC, you’re on the front line of service availability.

On a day-to-day basis, you will:

Monitor and handle backup-related alerts
Take ownership of alerts, events, and logs generated by monitoring tools
Quickly detect anomalies and intervene to minimize service impact
Collaborate with the technical support team during incidents or service outages
Work across multiple IT environments, allowing you to continuously face new network challenges and expand your expertise
Respond to network or system incidents, sometimes outside regular business hours, to help limit service disruption

As the NOC is newly established, you’ll actively contribute to building its foundations and best practices.

🧩What You’ll Be Doing

Analyze alerts from network and system monitoring tools
Monitor key indicators: availability, performance, thresholds, capacity, and utilization
Handle escalations from the technical support team
Diagnose network and system incidents and perform initial corrective actions
Collaborate with relevant teams to resolve incidents
Perform post-incident analysis to identify improvement opportunities for clients
Contribute to the evolution and optimization of NOC tools and processes
Provide Level 2 technical support when required (servers, networks, infrastructure)
Install and configure software, equipment, and network components
Perform testing following changes and production deployments
Document incidents, interventions, and procedures
Share your knowledge and contribute to the team’s skill development

🎯Who We’re Looking For

You don’t need to check every box, but you’ll recognize yourself here:

3 to 5 years of experience in IT or networking
Experience in a multi-client environment
DEP in IT or DEC in Network and Security Management (or equivalent)
Strong interest in networking, monitoring, and infrastructure stability
Solid analytical and troubleshooting skills
Ability to respond effectively under pressure
Autonomous, resourceful, and proactive
Comfortable working both independently and as part of a team
Strong prioritization and organizational skills
Customer service–oriented mindset
Bilingualism (an asset)
Willingness to work non-standard schedules when operational needs require
Available to respond to incidents or planned maintenance, including overtime when needed
Open to occasional and urgent on-site client visits when required

🌐Technical Skills

Solid understanding of network and system monitoring principles
(SNMP, thresholds, availability, performance, capacity)
Experience with monitoring tools such as SolarWinds, PRTG, or equivalent
Strong understanding of IT infrastructures: servers, networks, telecommunications
Proficiency with Microsoft 365 and basic knowledge of Azure
Strong networking fundamentals (DHCP, DNS, IPv4, VLAN, VPN)
Good knowledge of modern operating systems (workstations and servers)
Ability to support a complete SMB IT environment

Certifications (an asset): Acronis Cloud, Veeam VMCA/VMCE, Microsoft MCSE

🧡Why ISM

Because we believe infrastructure stability relies on attentive, reliable, and committed people.

At ISM, you’ll find:

A human and skilled team where collaboration comes naturally
A culture built around knowledge sharing and continuous learning
A high level of trust, autonomy, and flexibility
Real schedule flexibility
Remote work options

Benefits include:

A comprehensive insurance plan (prescription drugs, dental, health care, disability, and life insurance)
4 paid sick days
Monthly FUN ISM activities
Christmas party, annual BBQ, sugar shack outing, and more

👉 Fun fact: Even in the NOC, our offices are located across from a horse stable, surrounded by open fields.
Keeping critical infrastructures running… with a view of nature 🐎🌾

👉Want to help build the NOC with us?

If you enjoy understanding networks, keeping environments stable, and responding effectively to incidents, we’d love to hear from you.